Privacy Policy

Last updated: 26/06/2026

This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website, contact us, request a quote, or use our services.

1. Who we are

This website is operated by an independent UK tradesperson / trade business.

For privacy-related questions, you can contact us at:

Email: amirsamouie@gmail.com
Phone: 07776 274666

2. Information we collect

We may collect personal information when you contact us, request a quote, book work, or use this website.

This may include:

  • Your name

  • Email address

  • Phone number

  • Address or general location

  • Details about the work you are enquiring about

  • Photos, measurements, or information you choose to send us

  • Messages sent through contact forms, email, phone, WhatsApp, or social media

  • Basic website usage information, such as pages visited, browser type, and device type

3. How we use your information

We use your information to:

  • Respond to enquiries

  • Provide quotes and estimates

  • Arrange appointments or site visits

  • Carry out requested work

  • Communicate with you about a job

  • Send invoices, receipts, or updates

  • Keep business, tax, accounting, and legal records

  • Improve our website and services

  • Deal with complaints or disputes

We do not sell your personal information.

4. Lawful basis for using your information

We only use your personal information when we have a lawful reason to do so. This may include:

  • Contract: to provide quotes, arrange work, or complete services you have requested.

  • Legitimate interests: to respond to enquiries, manage customer relationships, and operate the business.

  • Legal obligation: to keep records required for tax, accounting, insurance, or legal purposes.

  • Consent: where you have clearly agreed, such as for optional marketing or non-essential cookies.

5. Photos and job information

You may choose to send photos or details relating to a job so we can understand the work required.

We will only use this information to assess, quote, plan, or complete the work, unless you give separate permission for photos or details to be used for marketing, portfolio, or social media purposes.

6. Sharing your information

We may share your information where necessary with:

  • Suppliers or subcontractors involved in the work

  • Payment, invoicing, or accounting providers

  • Website, email, hosting, or IT service providers

  • Insurers, legal advisers, or professional advisers

  • Regulators or authorities where required by law

We only share information where needed and only for legitimate business or legal reasons.

7. How long we keep your information

We keep personal information only for as long as necessary.

Typical retention periods may include:

  • Enquiries that do not become work: up to 12 months

  • Customer records and job communications: up to 6 years

  • Invoices and accounting records: up to 6 years, or longer if legally required

  • Website analytics data: according to the settings of the analytics provider

8. Cookies and analytics

This website may use cookies or similar technologies to help the website work properly, understand how visitors use it, and improve the user experience.

Essential cookies may be required for the website to function. Non-essential cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been given.

You can control cookies through your browser settings.

9. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Under UK data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for your information to be transferred where applicable

To make a request, contact us using the details above.

11. Marketing

We will only send marketing messages if you have agreed to receive them or where we are otherwise allowed to do so by law.

You can opt out of marketing messages at any time by contacting us.

12. Links to other websites

This website may contain links to third-party websites, such as social media pages, map services, review platforms, or payment providers.

We are not responsible for the privacy practices or content of other websites.

13. Complaints

If you are unhappy with how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.