Terms and Conditions
Last updated: 26/06/2026
These Terms and Conditions explain how we provide our services, how quotes and bookings work, and what you can expect when using this website or arranging work with us.
By contacting us, requesting a quote, booking work, or using our services, you agree to these Terms and Conditions.
1. Who we are
This website is operated by an independent UK tradesperson / trade business.
You can contact us at:
Email: amirsamouie@gmail.com
Phone: 07776 274666
2. Our services
We provide trade and home improvement services to residential and/or commercial customers.
The exact work to be carried out will be agreed with you before work begins. This may be confirmed by message, email, written quote, invoice, or another agreed form of communication.
3. Quotes and estimates
Any quote or estimate we provide is based on the information available at the time.
A quote may change if:
The scope of work changes
Extra work is requested
Hidden issues are discovered
Materials or supplier costs change
Access to the property is different from what was described
Additional labour, tools, or materials are required
We will let you know about any significant changes before carrying out extra work wherever possible.
Unless stated otherwise, quotes are valid for [insert number] days.
4. Bookings and appointments
Appointments are arranged based on availability.
We will do our best to attend at the agreed time, but delays can happen due to traffic, supplier issues, emergencies, weather, previous jobs overrunning, or circumstances outside our control.
If we need to rearrange an appointment, we will contact you as soon as reasonably possible.
5. Deposits and upfront payments
For some jobs, we may ask for a deposit or upfront payment before work begins. This may be used to secure the booking, purchase materials, or cover preparation work.
Deposits may be non-refundable where costs have already been incurred, materials have been ordered, or time has been reserved for your job.
Any deposit terms will be explained before payment is taken.
6. Materials and customer-supplied items
Where we supply materials, we will aim to use suitable materials for the agreed work.
If you ask us to use materials, parts, fittings, or products that you have supplied, we are not responsible for faults, defects, delays, compatibility issues, missing parts, or failure of those items unless caused by our workmanship.
If additional parts or materials are needed, these may be charged separately.
7. Access and preparation
You must provide safe and reasonable access to the property or work area at the agreed time.
Before we arrive, please make sure that:
The work area is accessible
Personal items are moved where needed
Pets and children are kept safely away from the work area
Parking, keys, permissions, or access arrangements are available
Any known hazards or relevant information are disclosed
If we cannot carry out the work because access is not available or the area is not prepared, a call-out charge or cancellation fee may apply.
8. Changes to the work
If you request changes after work has been agreed or started, this may affect the price, timescale, materials, and completion date.
Any additional work may be quoted and charged separately.
9. Cancellations
If you need to cancel or rearrange a booking, please give as much notice as possible.
A cancellation fee may apply if:
Short notice is given
Materials have already been purchased
Specialist items have been ordered
Time has been reserved and cannot reasonably be rebooked
Work has already started
Where consumer cancellation rights apply, these will not be affected.
If you ask us to start work during a cancellation period, you may be required to pay for work already completed, materials ordered, or costs reasonably incurred.
10. Payment
Payment terms will be stated on the quote, invoice, or agreed message.
Unless agreed otherwise, payment is due when the work is completed or when the invoice is issued.
We may accept payment by bank transfer, cash, card, or another agreed method.
Late payments may result in:
Additional charges
Interest where permitted by law
Suspension of further work
Recovery action for unpaid invoices
11. Completion of work
Work will be considered complete when the agreed services have been carried out, unless there are clear outstanding items that we have agreed to return and complete.
Minor snagging or adjustments do not usually entitle you to withhold full payment unless agreed otherwise.
Please raise any concerns as soon as possible so we can review and resolve them.
12. Workmanship and issues
We aim to complete all work with reasonable care and skill.
If you believe there is a problem with our workmanship, please contact us as soon as possible and give us a reasonable opportunity to inspect and put things right.
We are not responsible for issues caused by:
Normal wear and tear
Misuse, neglect, or accidental damage
Existing faults or hidden defects
Structural, electrical, plumbing, or other issues not caused by our work
Customer-supplied materials or products
Work carried out by someone else after our work is completed
13. Existing damage and hidden issues
Some issues may not be visible until work begins. This can include hidden damage, poor previous workmanship, unsafe installations, damp, rot, leaks, faulty wiring, structural defects, or other underlying problems.
If hidden issues are found, we will explain the situation and discuss any additional work or costs before continuing where possible.
14. Health and safety
We reserve the right to stop, pause, or refuse work if we believe conditions are unsafe.
This may include unsafe access, hazardous materials, aggressive behaviour, dangerous installations, or any situation that could put people, property, or equipment at risk.
15. Photos and portfolio use
We may take photos of work for records, quality checks, or evidence of completion.
We will not publish identifiable photos of your home, property, address, personal details, or private spaces for marketing or portfolio purposes without your permission.
16. Website content
The information on this website is provided for general information only.
We try to keep the website accurate and up to date, but we do not guarantee that all information, images, prices, availability, or service descriptions will always be complete or current.
Website images may show examples of previous work and may not represent every job or finish.
17. Liability
We are responsible for losses that are a direct result of our failure to carry out work with reasonable care and skill.
We are not responsible for:
Indirect or consequential losses
Losses caused by incorrect information provided by you
Delays outside our reasonable control
Pre-existing faults or hidden issues
Damage caused by others
Losses that could not reasonably have been expected
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
18. Your legal rights
Nothing in these Terms and Conditions affects your statutory rights.
If you are a consumer, you may have rights under UK consumer protection law, including rights relating to services being carried out with reasonable care and skill.
19. Complaints
If you are unhappy with any part of our service, please contact us as soon as possible.
We will review your complaint and try to resolve the issue fairly and reasonably.
20. Privacy
We handle personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
21. Changes to these Terms
We may update these Terms and Conditions from time to time.
The latest version will be posted on this website with an updated “Last updated” date.
22. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If a dispute cannot be resolved informally, it may be dealt with by the courts of England and Wales.